Subscription Management Overview
Managing your Tented subscription allows you to control billing, update payment methods, change plans, and monitor usage. This guide covers all aspects of subscription management.Subscription Dashboard
Overview Information
Current Plan Details:- Plan name and tier
- Billing cycle (monthly/annual)
- Next billing date
- Current usage vs. limits
- Subscription status (active, suspended, cancelled)
- Payment status
- Account health
- Service status
- Update payment method
- Change billing cycle
- Download invoices
- Contact support
Usage Monitoring
Current Usage:- Tents created vs. plan limit
- Form submissions this month
- Storage used vs. available
- Team members vs. limit
- Monthly usage patterns
- Growth trends
- Peak usage periods
- Projected overages
- Approaching limit warnings
- Overage notifications
- Unusual usage patterns
- Performance alerts
Billing Management
Payment Methods
Adding Payment Methods:- Navigate to billing settings
- Click “Add Payment Method”
- Enter card details or connect PayPal
- Verify payment method
- Set as primary if desired
- Update expired cards
- Change primary payment method
- Remove unused payment methods
- Set up backup payment methods
- PCI-compliant payment processing
- Encrypted payment data storage
- Secure payment method updates
- Fraud protection
Billing Information
Billing Address:- Update billing address
- Add tax information
- Set up multiple billing addresses
- Configure billing preferences
- Configure tax rates
- Set up tax exemptions
- Manage VAT settings
- Generate tax reports
- Email delivery settings
- Invoice format preferences
- Billing contact information
- Custom invoice requirements
Plan Changes
Upgrading Plans
Immediate Upgrade:- Upgrade takes effect immediately
- Prorated billing for current cycle
- Access to new features instantly
- Increased limits available right away
- Schedule upgrade for next billing cycle
- No immediate charges
- Plan change takes effect on renewal
- Maintains current billing cycle
Downgrading Plans
Downgrade Process:- Review current usage
- Select new plan
- Confirm downgrade
- Plan change takes effect next cycle
- May lose access to some features
- Usage limits will decrease
- Data may need to be archived
- Billing adjustment on next cycle
- Cannot downgrade if over new limits
- Some features may be lost
- Data retention policies apply
- May require data cleanup
Billing Cycle Changes
Monthly to Annual:- Save 20% with annual billing
- Immediate discount application
- Annual billing starts next cycle
- Prorated refund for unused months
- Switch to monthly billing
- No immediate changes
- Monthly billing starts next cycle
- No refund for unused annual period
Invoice Management
Invoice Access
Downloading Invoices:- Access all past invoices
- Download PDF invoices
- Email invoices to accounting
- Bulk download multiple invoices
- Itemized charges
- Usage breakdowns
- Tax information
- Payment status
- Complete invoice archive
- Search by date range
- Filter by amount
- Export invoice data
Payment Tracking
Payment Status:- Track payment processing
- Monitor failed payments
- View payment confirmations
- Set up payment notifications
- Track which payment method was used
- View payment method history
- Monitor payment method changes
- Set up payment method alerts
Usage Management
Monitoring Usage
Real-Time Usage:- Current month usage
- Daily usage tracking
- Projected month-end usage
- Usage trend analysis
- Set usage threshold alerts
- Email notifications for high usage
- Dashboard warnings
- Proactive usage management
- Identify high-usage areas
- Optimize tent performance
- Reduce unnecessary usage
- Implement usage best practices
Overage Management
Overage Charges:- Automatic overage billing
- Transparent overage pricing
- Usage-based overage rates
- Overage notifications
- Usage monitoring tools
- Proactive alerts
- Usage optimization suggestions
- Plan upgrade recommendations
Account Settings
Account Information
Profile Updates:- Update account holder information
- Change contact information
- Update company details
- Modify account preferences
- Change account password
- Enable two-factor authentication
- Manage account access
- Review security settings
- Notification preferences
- Communication settings
- Privacy settings
- Data retention preferences
Team Management
Team Members:- Add/remove team members
- Manage team permissions
- Set team member roles
- Monitor team activity
- Team billing settings
- Individual vs. team billing
- Team usage tracking
- Team cost allocation
Subscription Troubleshooting
Common Issues
Payment Failures:- Update expired payment methods
- Check payment method limits
- Verify billing information
- Contact payment provider
- Review usage calculations
- Check plan changes
- Verify billing cycles
- Contact billing support
- Verify subscription status
- Check account permissions
- Review service status
- Contact technical support
Getting Help
Billing Support:- Direct billing support
- Invoice assistance
- Payment method help
- Billing dispute resolution
- Account management help
- Subscription changes
- Usage optimization
- Plan recommendations
Data and Privacy
Data Management
Data Retention:- Data retention policies
- Data deletion options
- Data export capabilities
- Data backup options
- Privacy settings management
- Data sharing preferences
- Consent management
- GDPR compliance
Account Closure
Cancellation Process:- Cancel subscription
- Data export options
- Account closure timeline
- Final billing
- Data retention after closure
- Data deletion options
- Data export before closure
- Privacy compliance
Best Practices
Subscription Management
Regular Monitoring:- Check usage regularly
- Monitor billing cycles
- Review plan appropriateness
- Optimize usage patterns
- Set up usage alerts
- Plan for growth
- Monitor billing changes
- Stay informed about features
- Choose appropriate plan
- Optimize usage patterns
- Take advantage of discounts
- Monitor for overages
Next: Viewing Current Usage
Learn how to monitor and track your current usage and limits.